Frequently Asked Questions

Does Twin Spires provide a lock for the storage space? Does anyone else have a key

No. However, you can purchase a new, sealed lock at your local Twin Spires. No one else has a key to that lock.

How do I pay my monthly bill?

Twin Spires gives you several options to make your monthly payment. With our AutoPay program, we can automatically charge your Mastercard®, Visa®, Discover®, or American Express® each month or debit your checking account automatically.

You may also make your payment securely right on this site. For more information check out our payment section.

Am I renting the space month-to-month or am I on a lease?

Your contract is a month-to-month agreement with Twin Spires Self Storage. You can move out whenever you want.

Do I get a discount if I commit to a longer stay?

Talk to your Property Manager for our Long Term Discounts.

Moving Supplies

If you’ve got stuff to store or move, we’ve got the stuff to pack it the right way. From books to bathroom items, clothes to china, furniture to kitchen stuff, we have all the packing supplies you need to start your move or storage experience off on the right foot. Twin Spires can provide you with such packing supplies as: Moving Boxes, Bubble Wrap, Packing Tape, Locks, Mattress Bags, Tie Down Straps, Moving Blankets, Packing Paper…and much, much more.

Truck Rental

Whether you’re moving your entire home, or just a few large items, a reliable, clean, easy-to-drive Twin Spires box truck will make the process quick and convenient.

Twin Spires truck features (Air conditioning, Comfortable seating for three people, AM/FM Stereo Automatic Transmission, Power Steering & Power Brakes, Ramps for easy loading and unloading, 4 hour and full day rentals )

Are there different rental rates for different days of the week?

Yes. Truck rental is FREE for 4 hours when you rent a storage unit. Typically mileage rates are less expensive during the middle of the week when demand is lowest. Rates tend to go up on weekends. If you’re able, try scheduling your move for a weekday to save money.

Is there a penalty for keeping the truck longer than I reserved it?

Yes, additional rental charges apply.

Is there an after-hours procedure for returning the truck?

Yes. See property manager for details.

Is there a deposit required to rent a truck?

No. But you will have to have a Driver’s Licensee, Proof of Insurance, and a credit card in order to rent our trucks.

Do I have to return the truck when I’m done with it?

Yes. We don’t have a pickup service for trucks.

Am I responsible for any speeding or traffic tickets?

The driver of the truck is responsible for the vehicle’s safe operation and all speeding and traffic violations.

Does the truck come with a hand truck or furniture pads?

No, however hand trucks and furniture pads are available for an additional charge.

What kind of license do I need to rent a truck? How old do I have to be?

To rent a Twin Spires truck, you need a valid driver’s license and must be at least 21 years of age.